Recognition ROI - Incentive ROI Results, A Global Overview

The Corporate Challenge

"The major challenge for CEOs over the next 20 years will be the effective deployment of human assets."

Retention - A Critical Issue

• HR executives rate finding and retaining the best talent to be their greatest concerns
• CEOs site attracting and retaining talent as the #1 barrier to corporate growth

Resignations Rising

• Voluntary resignations are increasing
• 90% due to feeling under appreciated

A Restless Workforce

• The average tenure of 25-34 year olds is 3 years
• The average 32 year old has already had nine jobs and is expected to have 20 in their career

Startling Turnover Statistics

• 100% turnover industries now account for nearly a quarter of America’s workforce
• Only 30% of employees feel an obligation to stay with their current employer

Looming Labor Shortages

• Demographic shifts point to vast shortages of talent at every level
  • Baby Boomers Retiring
  • Thirty Million Less Workers
  • Executive mobility doubling each decade
• Free Agent Nation is now larger than the entire public sector

Disengaged Workforce

• 19% of employees are actively disengaged and very negative about their work
• 55% of employees are apathetic

Employees & Customer Satisfaction

• Employees engagement levels have been directly linked to customer satisfaction and customer loyalty levels

Employees & Customer Retention

• Global Corporations now Lose
  • 10% - 30% of their customers each year
  • Half of their customers in 5 years
  • Half of their employees in 4 years
  • Half of their investors in less than 1 year

Engagement Survey Questions

• I know what is expected of me
• I have the materials and equipment I need
• I have the opportunity to do what I do best everyday
• In the last 7 years, I have received recognition or praise for doing good work
• My supervisor seems to care about me as a person
• There is someone at work who encourages my development
• My opinions seem to count
• My company’s purpose makes me feel my job is important
• My fellow employees are committed to doing quality work
• I have a best friend at work
• This last year, someone has talked to me about my progress
• This last year, I have had opportunities to learn and grow